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Madhyapur Electronics Help Center

  • What should I do if my order hasn't arrived?
    If your order hasn't arrived within the expected delivery time, please contact our customer support team for assistance. Make sure to have your order number and tracking information ready.
  • What are the delivery options available?
    We offer several delivery options including standard delivery, express delivery, and same-day delivery within certain areas. Please check our Delivery Information page for more details.
  • Can I track my order?
    Yes, you can track your order using the tracking number provided in your order confirmation email. Visit our Order Tracking page and enter your tracking number to see the status of your delivery.
  • Do you offer international delivery?
    Currently, we do not offer international delivery. We only deliver within Nepal.
  • How long does delivery take?
    Delivery times vary depending on the delivery option you choose. Standard delivery typically takes 3-5 business days, while express delivery can arrive within 1-2 business days. Same-day delivery is available for orders placed before 12 PM in select areas.
  • How long does it take to process a return?
    Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund. You will receive a confirmation email once the refund has been processed.
  • Are there any items that cannot be returned?
    Yes, certain items such as opened software, personalized products, and perishable goods cannot be returned. Please check our Returns page for a complete list of non-returnable items.
  • Will I be charged a restocking fee for returns?
    No, we do not charge a restocking fee for returns as long as the product are in same condition as it was shipped. However, the original shipping charges are non-refundable.
  • How do I initiate a return?
    To initiate a return, please contact our customer support team with your order number and reason for return. They will guide you through the process and provide you with a return authorization number.
  • What is your return policy?
    Our return policy allows you to return products within 30 days of purchase. The items must be in their original condition and packaging. Please visit our Returns page for more details.
  • How long does it take to process an exchange?
    Once we receive your item for exchange, it typically takes 5-7 business days to process the exchange and ship the new item. You will receive a confirmation email once the new item has been shipped.
  • What is your exchange policy?
    Our exchange policy allows you to exchange products within 7 days of purchase. The items must be in their original condition and packaging.
  • What is your refund policy?
    Our refund policy allows you to return products within 7 days of purchase for a full refund on a gift Card. The items must be in their original condition and packaging. Note : No Cash Refunds.
  • Are there any items that cannot be exchanged?
    Yes, certain items such as opened software, personalized products, and perishable goods cannot be exchanged. Please check our Exchange page for a complete list of non-exchangeable items.
  • How do I initiate an exchange?
    To initiate an exchange, please contact our customer support team with your order number and reason for exchange. They will guide you through the process and provide you with an exchange authorization number.
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